FAQ

1. How can I place an order?
Browse our products, select your items, add them to your cart, and complete checkout with your shipping and payment information.

2. What payment methods do you accept?
We accept all major credit/debit cards and secure online payment methods listed at checkout.

3. How long does shipping take?
Shipping within the U.S. typically takes 3–7 business days. Tracking information will be provided once your order is shipped.

4. Can I return or exchange a product?
Yes! Returns are accepted within 7 days of receiving your order, and exchanges must be requested within 10 days. Refunds are processed within 5–7 business days after the returned product is received.

5. Are your products safe for sensitive skin?
Our products are formulated to be safe and gentle, but we recommend checking the ingredients list and doing a patch test if you have sensitive skin.

6. Do you ship internationally?
Currently, we ship only within the United States. We hope to expand international shipping in the future.

7. How can I track my order?
Once your order is shipped, you’ll receive an email with tracking information to monitor delivery.

8. What should I do if my order is damaged or incorrect?
Please contact our customer support immediately at contact@zynvera.store. We will guide you through a replacement or refund.

9. Can I contact Zynvera Glow for custom skincare advice?
Yes! You can email us with your questions, and our team will provide guidance and product recommendations.

10. How do I unsubscribe from promotional emails?
You can unsubscribe at any time using the link provided in any marketing email or by contacting contact@zynvera.store.