Return & Refund Policy

At Zynvera Glow, customer satisfaction is our top priority. We carefully inspect and package every order before shipment. However, if you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the terms and conditions under which returns, exchanges, and refunds are accepted.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

• We accept returns within 7 days from the date you receive your order.

• To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • All tags, labels, and accessories must be included.

• Items that do not meet these conditions may not be eligible for a return.

2. Exchange Policy

• We accept exchanges within 10 days from the date you receive your order.

• Exchanges are subject to:

  • Product availability

  • Verification of item condition

• If the requested exchange item is unavailable, a refund or store credit may be issued instead.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items marked as Final Sale

• Items damaged due to misuse, improper handling, or normal wear and tear

• Items returned without original packaging or missing components

• Items returned after the allowed return/exchange period

4. Return Process

To initiate a return or exchange, please follow these steps:

1. Contact our customer support team via email with:

   • Your order number

   • Reason for return or exchange

   • Photos (if the item is damaged or defective)

2. Once approved, you will receive return instructions.

3. Securely package the item and ship it according to the provided instructions.

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is:

  • Defective

  • Damaged upon arrival

  • Incorrect item sent

• Original shipping fees (if applicable) are non-refundable.

6. Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 48 hours of delivery.

• Customers must provide clear photos of:

  • The damaged item

  • The packaging

• Once verified, we will offer:

  • A replacement at no additional cost, or

  • A full refund

7. Refund Processing Time

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved:

  • Refunds will be issued to the original payment method.

  • Processing time is 5–10 business days, depending on your bank or payment provider.

• Please note:

  • Processing times may vary.

  • Zynvera Glow does not control delays caused by financial institutions.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check your bank account again.

• Contact your credit card company or payment provider.

• If the issue persists, contact us for assistance.

9. Order Cancellations

• Orders may be canceled only before processing begins.

• Once an order has been processed or shipped, it cannot be canceled and must follow the return procedure.

10. Refused or Undeliverable Packages

• Orders refused at delivery or returned due to incorrect addresses may be subject to:

  • Restocking fees

  • Shipping deductions from the refund

11. Policy Abuse

• Zynvera Glow reserves the right to refuse returns or refunds in cases of:

  • Excessive or fraudulent return behavior

  • Abuse of return policies

12. Policy Updates

• Zynvera Glow reserves the right to update or modify this Return & Refund Policy at any time.

• Changes will take effect immediately upon posting on our website.

13. Contact Information

For questions regarding returns, exchanges, or refunds, please contact us:

Trade Name: Zynvera Glow
Phone: +1 (659) 292-6019
Email: contact@zynvera.store
Business Address:
12276 San Jose Blvd,
Jacksonville, FL 32223,
United States